Layanan Pembuatan IMB Berbasis Implementasi Kebijakan Dan Budaya Organisasi

Titi Darmi

Abstract


Penelitian ini dilaksanakan di BPPTPM Kota Bengkulu,  menurut beberapa survei bahwa  layanan publik di Pemkot Bengkulu di bidang layanan administrasi berbentuk dokumen yaitu  IMB berada diposisi  integritas yang  rendah. Diduga penyebabnya karena implementasi  kebijakan dan nilai-nilai budaya organisasi  belum berjalan sesuai dengan yang diharapkan. Tujuan penelitian ini untuk mengetahui sejauhmana dan seberapa besar pengaruh implementasi  kebijakan dan budaya organisasi berpengaruh terhadap layanan  perizinan pembuatan IMB. Metode penelitian adalah melalui pendekatan kuantitatif, Sumber primer dan sekunder melalui observasi, dokumen dan angket. Responden penelitian sebanyak 192 orang. Hasil penelitian menunjukan bahwa korelasi pelayanan perizinan pembuatan  IMB  sangat signifikan dipengaruhi oleh implementasi kebijakan dengan angka korelasi sebesar 0,773. Sementara budaya organisasi berkorelasi sangat positif dengan angka korelasi sebesar 0,708. Secara parsial bahwa variabel    implementasi kebijakan dan budaya organisasi memberikan kontribusi pengaruh sebesar 62,2% terhadap layanan perizinan  pembuatan  IMB  di BPPT Kota Bengkulu. Sedangkan sisanya yaitu sebesar 37,8% disebabkan oleh faktor lain  diluar variabel yang diteliti

Keywords


Implementasi Kebijakan, Budaya Organisasi, Layanan IMB

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DOI: http://dx.doi.org/10.31289/publika.v6i1.1466

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