Analysis of the Effect of Adaptive Competence Customer relation officer on Service recovery Performance

Authors

Ayu Adriana Putri , Rachma Fitriati

DOI:

10.31289/jap.v10i2.3541

Published:

2020-10-14

Issue:

Vol. 10 No. 2 (2020): Jurnal Administrasi Publik (Public Administration Journal), December

Keywords:

Adaptive competence, Service recovery, Customer relation officers

Articles

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How to Cite

Putri, A. A., & Fitriati, R. (2020). Analysis of the Effect of Adaptive Competence Customer relation officer on Service recovery Performance. Jurnal Administrasi Publik (Public Administration Journal), 10(2), 164–173. https://doi.org/10.31289/jap.v10i2.3541