Quality of Work Life as a Mediator on the Impact of Work-Life Balance on Job Satisfaction





Employee Attitude, QWL, WLB


Work-life Balance (WLB) can affect employee attitudes in the company, such as job satisfaction (JS) and also have an effect on the quality of work-life (QWL). This study aims to test and analyze the significance of the direct and indirect influence of WLB on JS through QWL as a mediator, by taking the object of PT KAI (Persero) Daop 7 Madiun employees. The research approach is quantitative. The primary data used in the study were obtained from a questionnaire on research variables distributed to 115 employees of PT KAI (Persero) Daop 7 Madiun as a research sample. The sampling technique used is proportionate stratified random sampling. Data analysis using path analysis, processed with SPSS and Sobel Test software. The results of empirical studies show that: 1) WLB can significantly increase JS; 2) WLB can significantly improve the QWL; 3) QWL can significantly increase JS; 4) QWL partially mediates the effect of WLB on JS.


Abdirahman, H.I.H., Najeemdeen, I.S., Abidemi, B.T., Binti Ahmad, R. (2018). The Relationship between Job Satisfaction, Work-Life Balance and Organizational Commitment on Employee Performance. IOSR Journal of Business and Management (IOSR-JBM), 20 (5), 76-8i. www.iosrjournals.org.

Alfatihah, I., Nugroho, A. S., Haessel, E., & Maharani, A. (2021). The Influence of Work-Life Balance with Work Motivation as Mediating Factor on Job Satisfaction A Prediction toward Transition to New Normal Situation. The Management Journal of Binaniaga, 6(1), 79. https://doi.org/10.33062/mjb.v6i1.431

Al-Shawabkeh, K.M., & Hijjawi, G.S. (2018). Impact of Quality of Work-Life (QWL) on Organizational Performance: An Empirical Study in the Private Jordanian Universities. Asian Social Science, 14 (6),145-156.

Aruldoss, A., Kowalski, K.B. and Parayitam, S. (2021). The relationship between quality of work life and work-life-balance mediating role of job stress, job satisfaction and job commitment: evidence from India. Journal of Advances in Management Research, 18 (1), 36-62. https://doi.org/10.1108/JAMR-05-2020-0082

Bekti, R. R. (2018). Pengaruh Kualitas Kehidupan Kerja Terhadap Kepuasan Kerja Karyawan Rumah Sakit Ibu Dan Anak X Surabaya. Jurnal Administrasi Kesehatan Indonesia, 6(2), 156. https://doi.org/10.20473/jaki.v6i2.2018.156-163

Bhende, P., Mekoth, N., Ingalhalli, V., & Reddy, Y. V. (2020). Quality of Work Life and Work–Life Balance. Journal of Human Values, 26(3), 256–265. https://doi.org/10.1177/0971685820939380

Dayana, M.C., & Nadarajan, S. (2019). The Impact of Quality of Work Life Factors on Organisational Excellence Among Employees in Msmes-A Pragmatic Analysis. Journal of Management, 4(2),81–86

Efendi, S., Purwanto, A., & Sugiono, E. (2022). The Effect of Work from Home, Work Life Balance, and Work Motivation on Job Satisfaction and Their Impact on the Performance of Non-Lecturer Education Personnel at Pertamina University Jakarta. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5 (1), 5382-5397. DOI: https://doi.org/10.33258/birci.v5i1.4244.

Fatmawati, S., & Irbayuni, S. (2021). Effect of Work Life Balance and Compensation on Job Satisfaction At Koperasi Setia Bhakti Wanita Surabaya. Jurnal Ekonomi Balance, 17(1), 90–101. https://doi.org/10.26618/jeb.v17i2.6115

Herrick and Maccoby. 4 Basic Principles of Humanisation of Work as. Accessed from: https://www.yourarticlelibrary.com.

Leitão, J., Pereira, D., & Gonçalves, Â. (2019). Quality of work life and organizational performance: workers’ feelings of contributing, or not, to the organization’s productivity. International Journal of Environmental Research and Public Health, 16(20), 1–18. https://doi.org/10.3390/ijerph16203803

Makabe, S., Takagai, J., Asanuma, Y., Ohtomo, K., & Kimura, Y. (2015). Impact of work-life imbalance on job satisfaction and quality of life among hospital nurses in Japan. Industrial Health, 53(2), 152–159. https://doi.org/10.2486/indhealth.2014-0141

Mani, V. A., Geetha, S., & Al-Khaled, A. A. S. (2020). Factors of Work Life Balance and its Influence on Job Satisfaction in the Service Industry. International Journal of Academic Research in Business and Social Sciences, 10(7), 571–589. https://doi.org/10.6007/ijarbss/v10-i7/7472

Mohammed El-Demerdash, S. (2019). The Influence of Work life Balance on Quality Work Life and Life Satisfaction among Head Nurses. International Journal of Novel Research in Healthcare and Nursing, 6(2), 1155–1174. www.noveltyjournals.com

Nair, P. R., & Subash, T. (2019). Quality of Work Life and Job Satisfaction Questionnaire . 8(02), 15–21.

Nurhasanah M, W. O., Kalimin, L. O., & Syaifuddin, D. T. (2019). The effect of work-life balance on job satisfaction and female employee performance in commercial bank in Kendari City. IOSR Journal of Business and Management, 21(5 Ser. II), 1–7. https://doi.org/10.9790/487X-2105020107

Putra, I. N. T. D., Ardika, I. W., Antara, M., Idrus, S., & Hulfa, I. (2021). The Effects of Quality of Work Life on Job Performance, Work Motivation, Work Ethics, Job Satisfaction, and Self-efficacy of Hotel Employees in Lombok. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 10(3), 19–37.

Rebecca, Sarinah, & Putra, A. I. D. (2020). Hubungan antara Work Life Balance dengan Employee Engagement Pada Bank Sinarmas KC Medan The Relationship between Work Life Balance with Employee Engagement at Bank Sinarmas Medan Branch. Jurnal Penelitian Pendidikan, Psikologi Dan Kesehatan (J-P3K), 1(1), 44–49.

Risla, M.K.F, & Ithrees, A.G.I.M. (2018) The Impact of Quality of Work Life on Organizational Commitment with Special Reference to Department of Community based Corrections. Global Journal of Management and Business Research: G Interdisciplinary, 18 (1).

Ruhana, I., Astuti, E. S., Utami, H. N., & Afrianti, T. W. (2019). The Effect of Quality of Work Life (QWL) on Job Satisfaction and Organization Citizenship Behavior (OCB) (A Study of Nurse at Numerous Hospitals In Malang, Indonesia). Journal of Public Administration Studies Corporate Values, 4(2), 51–58.

Setyaningrum, R. P., & Ekhsan, M. (2021). the Role of Job Satisfaction in Mediating the Effect of Quality of Work on Employee Performance. Management Research Studies Journal, II(1), 44–54. https://doi.org/10.31967/mba.v3i2.361

Sitorus, D. R. H., Raharjo, K., & Kusumawati, A. (2018). The Influence of Work-Life Balance on Job Satisfaction, Organizational Commitment, and Turnover Intention. Wacana, 21(4), 181–187. https://doi.org/10.34283/ksgs.2018.12.2.15

Srimulyani, V. A., & Hermanto, Y.B. (2022). Work-Life Balance Before and During Work from Home in a Covid-19 Pandemic Situation. Jurnal Manajemen Indonesia, 22(1), 31. https://doi.org/10.25124/jmi.v22i1.2915

Stankevičienė, A., Tamaševičius, V., Diskienė, D., Grakauskas, Ž., & Rudinskaja, L. (2021). The mediating effect of work-life balance on the relationship between work culture and employee well-being. Journal of Business Economics and Management, 22(4), 988–1007. https://doi.org/10.3846/jbem.2021.14729

Talip, D. S. N. A., Hassan, Z., Kasa, M., Sabil, S., & Ibrahim, D. K. A. (2020). The Relationship of Work Life Balance and the Quality of Life among Employees Studying Part Time. International Journal of Academic Research in Business and Social Sciences, 11(14), 270–284. https://doi.org/10.6007/ijarbss/v11-i14/8573

Thakur, R. & Sharma, D. (2019). A Study of Impact of Quality of Work Life on Work Performance Sage Journal, 44 (3). https://doi.org/10.1177/0258042X19851912.

Weckstein, S. H. (2008). How To Practice The Art Of Life Balance. E-Book. Copyright: Stacey Weckstein Hoffer, November, 1–107.