Perlindungan Hukum Terhadap Konsumen Indihome Ditinjau Dari Undang-Undang Perlindungan Konsumen


Raka Wicaksono(1), Andriyanto Adhi Nugroho(2), Rosalia Dika Agustanti(3),


(1) Fakultas Hukum Universitas Pembangunan Nasional Veteran Jakarta
(2) Fakultas Hukum Universitas Pembangunan Nasional Veteran Jakarta
(3) Fakultas Hukum Universitas Pembangunan Nasional Veteran Jakarta

Abstract


This study aims to determine the legal protection for consumers of Indihome internet services who feel they have been harmed by the services provided by Indihome, then further discuss the liability of PT. Telekomunikasi Indonesia as a provider of Internet services to consumers who have sued the problem. This study uses a normative juridical method with a law approach, a case approach and a conceptual approach, with primary and secondary legal sources. The results of the study show that legal protection for consumers also includes consumer rights as regulated in Article 4 of Law Number 8 of 1999 and Article 45 of Law Number 8 of 1999. There are obstacles to damage or losses experienced by consumers related to the quality of services provided is the responsibility of PT. Telecommunications Indonesia as a business actor. In addition to demanding rights, consumers must also pay attention to their obligations such as reading or following information instructions and procedures for the use or utilization of goods and/or services, for the sake of security and safety which aims to prevent consumers from things that will harm consumers later. The form of responsibility of PT. Telekomunikasi Indonesia that is given to IndiHome consumers, namely providing compensation according to company regulations, providing compensation, resolving disputes regarding the implementation and/or interpretation of subscription contracts, are jointly resolved by PT. Telekomunikasi Indonesia and customers by deliberation

Keywords


Telecommunications; Internet; Legal Protection; Consumers

Full Text:

PDF

References


ABDOELAH, F. (2018). PENERAPAN GAGASAN PENEMPATAN ANGGOTA POLRI/TNI AKTIF MENJADI PELAKSANA TUGAS KEPALA DAERAH SERTA DAMPAKNYA TERHADAP DEMOKRASI INDONESIA.

Ardiyansyah, A., & Dewantara, R. Y. (2016). Pengaruh pelayanan fiskus terhadap kepatuhan wajib pajak melalui kepuasan wajib pajak (studi pada wajib pajak di wilayah kerja kpp pratama blitar). Jurnal Mahasiswa Perpajakan, 11(1).

Esti, I. (2020). KEARIFAN LOKAL JAWA DALAM WEDHATAMA. Gambang Buku Budaya.

Gusti, H. A. S. (2018). Wanprestasi Penjual Dalam Perjanjian Jual Beli E-Commerce.

Harianto, Dedi. (2010). Perlindungan Hukum Bagi Konsumen Terhadap Periklanan Yang Menyesatkan. Bogor: Ghalia Indonesia

Marzuki, Peter Mahmud (2013). Pengantar Ilmu Hukum. Jakarta: Kencana Prenada Media Group

Nasution, Az. (2002). Hukum Perlindungan Konsumen Suatu Pengantar. Jakarta: Diadit Media

Ndun, I. J. (2018). Perlindungan Hukum Bagi Konsumen Atas Garansi Suku Cadang Sepeda Motor Honda. Mimbar Keadilan.

Putra, S. (2014). Perlindungan Hukum Terhadap Konsumen Dalam Transaksi Jual-Beli Melalui E-Commerce. Jurnal Ilmu Hukum, 5(2), 197–208.

Supriyatni, R. (2007). Tanggung Jawab Pelaku Usaha PT. Telekomunikasi indonesia Tbk. atas Penggunaan Perjanjian Baku Dihubungkan dengan Undang-undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen. Sosiohumaniora, 9(3), 226.

Sudiarsih, Made. (1998). Aspek Hukum Peran Serta Masyarakat Dalam Kegiatan Telekomunikasi. Bandung: Remaja Rosda Karya

Susanti, D. O. (2015). Penelitian Hukum.

Sutedi, Adrian. (2008). Tanggung Jawab Produk Dalam Hukum Perlindungan Konsumen, Bogor: Ghalia Indonesia

Tuela, M. L. (2014). Upaya Hukum Perlindungan Konsumen Terhadap Barang Yang Diperdagangkan. Lex Privatum, 2(3).

Vernando, O. (2020). PERLINDUNGAN HUKUM TERHADAP KONSUMEN PELANGGAN PRODUK INDIHOME BERDASARKAN UU NO. 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN DI KOTA PADANG. Abstract of Undergraduate Research, Faculty of Law, Bung Hatta University, 12(2).

Widagdo, Setiawan. (2008). Kamus Hukum. Jakarta: Citra Umbara

Wijaja, Gunawan dan Ahmad Yani. (2000). Hukum Tentang Perlindungan Konsumen. Jakarta: PT. Gramedia Pustaka Utama

Zakariah, M. A., Afriani, V., & Zakariah, K. H. M. (2020). METODOLOGI PENELITIAN KUALITATIF, KUANTITATIF, ACTION RESEARCH, RESEARCH AND DEVELOPMENT (R n D). Yayasan Pondok Pesantren Al Mawaddah Warrahmah Kolaka




DOI: https://doi.org/10.31289/jiph.v8i2.4793

Article Metrics

Abstract view : 0 times
PDF - 0 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Fakultas Hukum

Universitas Medan Area

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License