The Factors Affected m-Services Adoption in Airports
Keywords:m-Services, Intention to use, technology adoption factor.
This research focus on the factors which affected m-Services utilization in airport from airportâ€™s functionaries point of view. Also, the background of this research is related to some former researches which defined some models that may increase the exertion of electronic mobile based service application (m-Services) such as: TAM, UTAUT, and UTAUT2. However, the former literature reviews only elucidate the factors which affect the increasing of m-Services or mobile technologies/ self service technology exertion from customer point of view. While, there are less of them apprising the factors affected m-Services adoption from airportâ€™s functionaries point of view. The purpose of this study is fulfilling the lack in the literature review by apprising the study towards airportâ€™s functionaries point of view. To reach the purpose of the study, this study applies literature review method. The literature reviewâ€™s source of this study is originated from some international journals which discuss the factors of airportâ€™s functionaries side. The result of this study are the Explanation of the factors affected m-Service adoption or mobile technologies/ self-services technology from airportâ€™s functionaries point of view and the development of conceptual model related to the factors affected m-Services adoption from airportâ€™s function perspective.
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